OUR POLICIES
Return & Exchange
We want you to love your purchase. If something isn't right, we're here to help with an easy and hassle-free return or exchange process.
You can return or exchange your product within 7 days of delivery, provided it is unused, in its original condition and packaging, with all tags and accessories.
Certain items are not eligible for return or exchange, including custom-made frames, clearance sale items, and products damaged due to customer use or mishandling.
To start a return or exchange, please contact our support team at hello@ghardecore.pk with your order number and reason. We'll guide you through the next steps.
If the return is due to our mistake or a defective product, we will cover the return shipping cost. For other cases, the customer is responsible for return shipping costs.
Once we receive and inspect the returned item, we'll notify you via email. If approved, your refund will be processed within 5–7 business days to your original payment method.
If you'd like to exchange your item, we'll ship the new product after receiving the returned item and confirming its condition.